What “No Call Out Fee” Really Means for Brisbane Homeowners

• A call out fee is a charge plumbing companies apply that covers the cost of staff, vehicles and basic stock to ensure they can get to you, assess the job and provide a comprehensive and detailed quote to get the job done.

• With Plumbstar Maintenance, if you decide to go ahead with our quote on the spot, we’ll waive the call out fee completely for you. This helps cover our costs and provide you with excellent service you can trust.

• This means there will be no hidden travel costs, no surprise charges just for the inspection and if we do the work, that’s what you are actually paying for.

Why a Call Out Fee Can Be Costly (and Unfair)

• Some companies charge a call out fee even if no work is done, which feels like being penalised just for getting a quote.

• That cost adds up, especially for small jobs like leaking taps or a blocked toilet.



• Many plumbers use call out fees to cover their staff rates and travel time, but at Plumbstar Maintenance, we believe transparency and putting your needs first is more important than charging a call out fee.

How We Can Afford to Waive the Call Out Fee

Efficient Dispatching
Our Brisbane team is well structured, which means our plumbers don’t waste time driving back and forth, helping us reduce overheads.

Upfront Pricing & Honest Quotes
We provide clear, itemised quotes so you know exactly what you’re paying for, and there’s no room for “mystery/hidden fees.”

Value Driven Volume
Because we price fairly and reliably, we build long term trust with Brisbane customers.

That means more repeat and referral work, enabling us to absorb the cost of “no call out” for committed jobs.

Promotional Offers
On our website we already run a “$55 off your first plumbing service” offer for new customers.

This offer combined with no call out fee makes us one of the most cost effective plumbers in Brisbane.

See our Service Areas showing the suburbs we service in Brisbane. We provide excellent service to all suburbs across Brisbane and we can help you day or night!

When the Call Out Fee Is Waived, and When It May Apply

Call Out Fee is Waived When:

• You request a site visit by Plumbstar Maintenance, and agree to the quote at the time.
• You are a new customer taking advantage of our $55 off first service.

• It’s a same day or emergency job, and our team confirms they can complete the work on the same visit.

When there might be a fee:

• If you request a visit but don’t accept the quote on the day, a call out fees may apply (depending on the job and location).

• For certain complex diagnostics (e.g., detailed leak detection) there may be a separate site assessment cost (but we aim to make this transparent and easy for you to understand).

How “No Call Out Fee” Saves You Money

• You only pay for that work that is done — no more paying just to “have someone look.”

• Better budgeting — you’ll get an itemised quote before agreeing, so you know exactly what you’ll need to pay.

• Less risk for small jobs — quick, inexpensive jobs like repairing a tap or replacing a washer can be much more affordable.



• Trust & peace of mind — because you don’t feel pressured into paying just for someone’s time, you can make a more informed decision about what you need done and consider our recommendations clearly.

Want to save more broadly on plumbing? Check out our blog Discount Plumber Brisbane, where we talk about getting high quality plumbing services at lower cost.

Looking to save money on your next plumbing job? Read our Affordable Plumber Brisbane article to see how we deliver quality workmanship at prices Brisbane homeowners can actually afford.



Not Just Affordable Plumbers: Trusted and Licensed Experts

When you choose a plumber, you want both value and reliability. Here’s what sets Plumbstar Maintenance apart:

• Licensed and insured plumbers covering all of Brisbane.

• 24/7 emergency service: we are always here when you need us, day or night.

• Full range of services provided: general plumbing, hot water systems, gas fitting, blocked drains, leak detection and much more.



• Professional and clean technicians: we guarantee no mess will be left behind by our talented plumbers

How to Book Your No Call Out Fee Service

Call us on 1300 257 527 to speak to our Brisbane dispatch team.

Request a “site visit with no call out fee” when booking: our plumbing team will come to you, assess and then quote.

Agree to the quote on the spot, and we waive the call out fee, then we'll do the work.



After the job, we guarantee transparent billing and a clean work site you can enjoy

Common Questions (FAQ)

Do you always waive the call out fee?
We waive it when you agree to the quote at the time of visit. In other cases (e.g., diagnostics only), a fee may apply, but we’ll always quote transparently for you first.

Is the no call out fee offer valid all across Brisbane?
Yes, we service all Brisbane suburbs. However, our terms may vary slightly by suburb, always check with us at booking.

How do I combine the call out waiver with other offers?
Great question. You can generally combine our “$55 off first service” with the no call out fee when you're a new customer. Have a look on our website and see our service areas.

If you’ve been turned off by plumbers who charge just to show up, Plumbstar Maintenance is here to change the game.

Our no call out fee policy ensures that when you call, you’re not paying just for someone to walk through the door, you’re paying for expert, reliable plumbing work.

Pair that with our $55 off offer, 24/7 service, and licensed professionals, and you’ve got one of the most customer friendly plumbing services available in Brisbane.

Call now on 1300 257 527 or request a site visit, and see how easy (and fair) plumbing can be.